SSM Entertainment Booking & Cancellation Policy
Your date is not officially reserved until your completed agreement and booking retainer have been received and confirmed by SSM Entertainment.
All performance dates are subject to availability and are not considered confirmed until the requested date, time, program selection, performance fee, completed booking agreement, and required booking retainer have been received and accepted by SSM Entertainment.
A booking request does not reserve a date. Dates remain available to other clients until written confirmation is issued by SSM Entertainment.
A nonrefundable booking retainer is required to reserve the performance date. The retainer will be applied toward the total performance fee.
Booking details and confirmation will be provided in writing by email. Clients are responsible for reviewing all information and notifying SSM Entertainment promptly of any corrections.
If the completed agreement and booking retainer are not received by the stated deadline, the requested date may be released and removed from the calendar.
The remaining balance is due no later than the day of the performance unless another payment arrangement has been approved in writing in advance.
Clients using a corporate office, management company, or third-party billing department are responsible for obtaining all necessary approvals and providing accurate billing information before the performance date.
Cancellations made more than 48 hours before the scheduled performance will not incur an additional cancellation fee. The booking retainer remains nonrefundable.
Cancellations made within 48 hours of the scheduled performance may be subject to a cancellation fee of up to 50% of the total agreed performance fee, less any amount already paid.
Failure to provide access to the venue, adequate performance space, electricity, or other agreed requirements may be treated as a same-day cancellation.
In the event of illness, emergency, severe weather, unsafe travel conditions, or facility-related circumstances, every reasonable effort will be made to reschedule the performance.
Any changes to the date, time, location, program, or performance length must be approved in writing by SSM Entertainment.
By submitting a booking request, agreement, or payment, the client acknowledges that they have reviewed and accepted these policies.